Returns Policy

All items purchased between November 1st-December 23rd 2008, may be returned for a full refund, replacement or exchange up to and including Friday January 9th 2009. Items purchased outside of these dates are entitled to our 30 day money-back guarantee. You may return an item to use within 30 days from receipt of your item, for a refund or exchange.

When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

We will gladly re-size any item at any time after your purchase, for a small charge to cover costs. Please email us at sales@purelydiamonds.co.uk before returning your item for re-sizing and state the desired size required and the product code for the ring (or your name so we can view your order details), to make sure we can do this for you. Generally resizing takes 3-5 working days, however some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.

Items that have been received and then sent back to be re-sized, will not be accepted for a refund.

All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Purely Diamonds on a package when returning it to us. Instead, please write PD Ltd. This will help to prevent the possibility of theft in transit.

If the item you received was a special order for a non-standard ring size (outside of our offered range on each product) you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Our standard sizes for women are 'H to Q 1/2' or 'H to S 1/2' depending on the product. Our standard sizes include half sizes.

Please email us to let us know your reason for returning the item to us, and then send the item to this address:-

PD Ltd
2nd Floor
117 Farringdon Road
London
EC1R 3BX

Once an item has been received and checked over we will process your refund immediately, however the payment may take a few days to return to your account.

If you have any enquiries regarding our returns policy, please email us at sales@purelydiamonds.co.uk