PurelyDiamonds > Terms and Conditions
By submitting an enquiry and/or placing an order to Purely Diamonds Limited, you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Purely Diamonds Limited on this website.
We reserve the right to change these Terms and Conditions at any time. Such changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion that you use this website.
1. Intellectual Property / Use of Website
You agree and acknowledge that all copyright, trade marks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in Purely Diamonds Limited. You are permitted to use this material only as expressly authorized by Purely Diamonds Limited. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of Purely Diamonds Limited. You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website.
Purely Diamonds Limited shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation.
The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. Purely Diamonds Limited may make improvements and/or changes to this website at any time without notice.
All information received from you will be dealt with in accordance with our Privacy Policy.
2. Liability
Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence.
Purely Diamonds Limited shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer.
We will not be in the breach of contract as a result of any Force Majeure Event.
The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased.
Purely Diamonds Ltd
2nd Floor
117 Farringdon Road
London
EC1R 3BX
Registered Company Number (Incorporated in England): 5439371
3. Privacy Policy
Your privacy is of the utmost importance to Purely Diamonds, and we respect your concerns.
As a general rule we don't automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address).
However, there are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy.
We do collect certain non-personal information about users through the standard operation of the Purely Diamonds Internet Servers—for example, the type of internet browser being used, its operating system and the domain names (not email addresses where possible) of the users.
Purely Diamonds are not responsible for the content or privacy practices of other sites which have links on our pages.
Cookie Policy
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer. This allows the website to remember who you are on subsequent visits.
Cookies may be used in the following ways:
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To help us recognise you as a unique visitor (through a special number) when you return to our website. This allows us to tailor our content or advertisements to match your preferred interests, or to avoid showing you the same adverts repeatedly.
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To compile anonymous statistics which allow us to understand how customers use our site, and to make improvements. We cannot identify you personally in this way.
Essentially, cookies allow us to enhance your experience with our website; they cannot be used by themselves to identify you.
Enquiries and Reservations
Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy.
We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance.
You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.
Delivery Policy
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors.
Purely Diamonds Limited do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.
Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.
Returns Policy
All pieces come with a 30-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 30 days of receipt.
When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.
We will gladly re-size any item, free of charge at any time after your purchase. Please email us at sales@purelydiamonds.co.uk before returning your item for re-sizing and state the desired size to make sure we can do this for you. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Purely Diamonds on a package when returning it to us. Instead, please write PD Ltd. This will help to prevent the possibility of theft in transit.
If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.
Please email us to let us know you reason for returning the item to us, and then send the item to this address:-
PD Ltd
2nd Floor
117 Farringdon Road
London
EC1R 3BX
If you have any enquiries regarding our returns policy, please email us at sales@purelydiamonds.co.uk
Enquiries and Reservations
Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy.
We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance.
You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.
Delivery Policy
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors.
Purely Diamonds Limited do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.
Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.
Returns Policy
All pieces come with a 30-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 30 days of receipt.
When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.
We will gladly re-size any item, free of charge at any time after your purchase. Please email us at sales@purelydiamonds.co.uk before returning your item for re-sizing and state the desired size to make sure we can do this for you. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Purely Diamonds on a package when returning it to us. Instead, please write PD Ltd. This will help to prevent the possibility of theft in transit.
If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.
Please email us to let us know you reason for returning the item to us, and then send the item to this address:-
PD Ltd
2nd Floor
117 Farringdon Road
London
EC1R 3BX
If you have any enquiries regarding our returns policy, please email us at sales@purelydiamonds.co.uk
