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Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Call us on 0207 837 2964

Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

How long will delivery take?
17 Oct 2016

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How do I know when my item will be delivered?
17 Oct 2016

Most items will be delivered in approximately 2 weeks, a few items (including most full eternity rings) will take 3 weeks. If you'd like to know what date you can expect to receive your ring, please email us at sales@purelydiamonds.co.uk and we will update you. We will email you once your item h......

How will my jewellery by delivered?
17 Oct 2016

The packaging is completely discrete and will not give anything away.  The package just states 'PD Ltd' as the sender and the contents are not identifiable in any way. Please note, delivery is free within the UK and Europe (£40 outside of Europe) and your item will be fully insured an......

Can I have my order sooner?
17 Oct 2016

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How discreet is the packaging?
17 Oct 2016

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Presentation box and Packaging
17 Oct 2016

All display boxes are made to measure for the jewellery they house. Earring and pendant display boxes are fitted with special inserts to display them in the best possible way. We also provide display boxes for pairs of wedding rings, with an insert that allows for both rings to sit comfortably w......

International/overseas delivery
17 Oct 2016

Sometimes we use TNT within Europe, if not we use Royal Mail International Signed For. If your delivery address is within the UK, we use 'Royal Mail Special Delivery'. If your delivery address is outside the UK but within Europe, we use either 'Royal Mail International Signed For', or a TNT cou......