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If the ring isn't suitable or I don't like it, can I return it?

19 May 2019
What if the ring isn’t suitable or I don’t like it?

All products have a 30-day money back guarantee

You may return your item within 30 days of receipt for a full refund or an exchange for another item.

When you return an item we will issue your refund for you, or arrange for an exchange for another item of your choice (the value does not have to be the same, as we will either refund you or take payment for the difference).

How long do I have to return it?

You have 30 days from when you actually receive your item to return it for an exchange or refund. This is provided the item has NOT been worn and is in identical condition it was received in, along with the original box and all documents it came with.

Where do I sent it back to?

Please send the item and all accompanying documents & the presentation box, back to us at:

P.D Ltd
2nd Floor
117 Farringdon Road
London
EC1R 3BX.

How do I send it back?

Please return the item to us using Royal Mail Special Delivery.

Do I need to return my paperwork?

Please return all documentation, including any diamond certification that you received.

How long will the refund process take?

As soon as we receive your item back, we will process your refund that very same day. However, please be aware that it can take up to 7 working days before the money reaches your account and/or goes back onto your card. This is due to your banks own refund procedures and is out of our control.

How do I pay the difference if I want an exchange?

  • Cheque made payable to Purely Diamonds.
  • Debit or credit card over the phone.
  • Make a bank transfer to account number 51722670, sort code 40-09-25, with your full name as the reference.
  • By PayPal to sales@purelydiamonds.co.uk
Please write on the returns form which payment method you will be using.

Please see our Terms & Conditions for full refund policy information.

Returning an item to us

Any parcel sent back to us (which must be sent always via Royal Mail Special Delivery or a similar tracked and insured courier), needs to be insured/covered for the price of the item during transit.

For example, if your ring cost £800 to purchase from us, you must cover it during transit for at least £800. Royal Mail offer insurance coverage at 3 different price levels - up to £500, up to £1000 and up to £2500 (their maximum value). If your ring cost more than £2,500, please insure it for the maximum. We have our own insurance which then offers you coverage of an extra £2,500, meaning overall maximum insurance of £5,000. If your ring cost over £5,000, please call or email us to discuss your options.

The price of your ring is the price you paid to us, not the higher amount that will be shown on your valuation document. You do not need to cover your ring for this higher value, only for the amount you paid to Purely Diamonds.

Download our refund / exchange form

Refund / Exchange form
144kb PDF file

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