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Terms and Conditions

By submitting an enquiry and/or placing an order to Purely Diamonds, you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Purely Diamonds on this website.

We reserve the right to change these Terms and Conditions at any time. Such changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion that you use this website.

1. Intellectual Property / Use of Website


You agree and acknowledge that all copyright, trade marks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in Purely Diamonds. You are permitted to use this material only as expressly authorized by Purely Diamonds. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of Purely Diamonds. You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website.

Purely Diamonds shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation.

The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. If any item is inaccurately priced due to a typographical or technical error on our part, you will be notified of the error and your money will be refunded to you. You will then have the option to purchase the item at the correct price. We are not legally required to sell an item at an inaccurate price. Purely Diamonds may make improvements and/or changes to this website at any time without notice.

All information received from you will be dealt with in accordance with our Privacy Policy.

2. Liability


Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence.

Purely Diamonds shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer.

We will not be in the breach of contract as a result of any Force Majeure Event.

The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased.

Purely Diamonds (PD)
(Purely Diamonds)
2nd Floor
117 Farringdon Road
London
EC1R 3BX
Purely Diamonds is a trading name of Stephen Tyler Limited. 

Registered Company Number (Incorporated in England): 01840310

VAT Number:  466 23 77 27 (GB)

3. Privacy Policy


Your privacy is of the utmost importance to Purely Diamonds, and we respect your concerns.

As a general rule we don't automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address).

However, there are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy.

We do collect certain non-personal information about users through the standard operation of the Purely Diamonds Internet Servers—for example, the type of internet browser being used, its operating system and the domain names (not email addresses where possible) of the users.

Purely Diamonds are not responsible for the content or privacy practices of other sites which have links on our pages.

Cookie Policy


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer. This allows the website to remember who you are on subsequent visits.

Cookies may be used in the following ways:

  1. To help us recognise you as a unique visitor (through a special number) when you return to our website. This allows us to tailor our content or advertisements to match your preferred interests, or to avoid showing you the same adverts repeatedly.
  2. To compile anonymous statistics which allow us to understand how customers use our site, and to make improvements. We cannot identify you personally in this way.
Essentially, cookies allow us to enhance your experience with our website; they cannot be used by themselves to identify you.


Enquiries and Reservations


Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy.

We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance.

You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.


Delivery Policy


While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors.

Purely Diamonds do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.

Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.


Returns Policy

All items are entitled to our 30 day money-back guarantee. You may return an item to us within 30 days from receipt of your item, for a refund or exchange.

Returns: When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund. Once an item has been received and checked over we will process your refund immediately, however the payment may take a several days to return to your account. Please use this form when sending your order back for a refund/exchange. The form also contains an FAQs section with further information regarding Returns.

Resizing: We will gladly re-size any item at any time after your purchase, for a small charge to cover costs. Please use this form when sending back your ring for resizing. The form explains how to send your ring back to us, the cost of resizing and other useful information. Generally resizing takes 5-7 working days, however some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.  Items that have been received and then sent back to be re-sized, will not be accepted for a refund.

All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Purely Diamonds on a package when returning it to us. Instead, please write PD Ltd. This will help to prevent the possibility of theft in transit.

If you return an item for a refund/exchange/resize, we don't cover the postage cost to send it back to us.  This must be paid by yourself as we don't offer a 'free returns' service.

If the item you received was a special order for a non-standard ring size (outside of our offered range on each product), or if you ordered a 'bespoke' item (this is an item we have made and designed just for you that was not available on our website) you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Our standard sizes for a product are the available sizes on our website.  Your ring is only a 'special size' if you have arranged this with us, and if the size is not generally avaialble for that particular product.  Our standard sizes DO also include half sizes.

We offer a 5 year guarantee against manufacturing faults.  Please note: If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.  

 

If you have any enquiries regarding our returns policy, please email us at sales@purelydiamonds.co.uk