Help Centre - Refunds and Exchanges
- Frequently asked questions
- Customer testimonials
- About Purely Diamonds
- Our London showroom
- Cleaning, Polishing & Repairs
- Delivery information
- Refunds & exchanges
- Resizing your ring
- Silver sample service
- Metal education
- Diamond shapes
- Ring profiles and weights
- Bespoke design
- Find out your ring size
- Finance options
- Money-back guarantee
- Presentation box
When returning an item to us it needs to be in its original,
unused, unworn condition accompanied by all
certification documents and in its box or packaging.
Returning your item for a refund/exchange
Please include ALL documents/certification that you received with the item, and the original box that you received with the item.
Please read our money-back guarantee & refunds policy information before downoading and filling in the form.
The form will provide you with our address and other important information that you require to obtain a refund/exchange.