Help centre - money back guarantee

Help Centre - Our Money Back Guarantee

Our user-friendly help centre will answer any questions you may have before purchasing.

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Live online chat or WhatsApp us on 0207 837 2964


We appreciate buying online means you aren't able to
view or try on an item first. We offer all our customers a
30-day money-back guarantee.


Money-back guarantee

You may return your item to Purely Diamonds as sold within 30 days of receipt for a full refund or an exchange for another item. Please see our Terms & Conditions for full refund policy information.

When you return an item we will issue your refund immediately, or arrange for an exchange for another item of your choice. The value of the exchange item does not have to match the returned item; we will either issue a refund or take payment for the difference.

Returns Policy

All items are covered by our money-back guarantee. You may return an item to us for a refund or exchange.

When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and in its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

If the item you received was a special order for a non-standard ring size or if you ordered a bespoke item you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.

Our standard sizes for a product are the available sizes on our website. Your ring is only a 'special size' if you have arranged this with us, and if the size is not generally available for that particular item. Our standard sizes DO also include half sizes.

Items that have been received by you and then sent back to be re-sized will not subsequently be accepted for a refund.

Once an item has been received and checked over we will process your refund immediately, however the payment may take several days to return to your account. Please use this form when sending your order back for a refund/exchange. The form also contains further information regarding Returns.

All items must be returned to Purely Diamonds via Royal Mail Special Delivery for proof of delivery. Please insure the item for a maximum value, which currently is £2,500.

Please DO NOT write Purely Diamonds on a package when returning it to us. Instead, please write PD Ltd. This will help to prevent the possibility of theft in transit.

If you have any enquiries regarding our returns policy, please email us at