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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Visit our showroom
Silver Sample Service
Resizing your Ring
The Four C's
Ring Size
Returns Policy
Diamond Education (13) view all
What are 'The 4 Cs'?
A Guide To Diamond Shapes & Cuts
Colour of a diamond
Clarity of a diamond
Metal Education (7) view all
Types of metals
Metal finishes
Hallmarking - What is a hallmark?
Ring profiles and weights
Orders (10) view all
How do I place an order?
How long will my order take to process?
Will I receive a confirmation of my order?
Can I track my order?
Buying Guides (5) view all
Engagement Ring Buying Guide
Picking your wedding rings
Wedding anniversary gift ideas
How much should I spend on an engagement ring?
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About Purely Diamonds
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Delivery (7) view all
How long will delivery take?
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Returns (4) view all
Ring resizing
30 day money-back guarantee
What is your returns policy?
If the ring isn't suitable or I don't like it, can I return it?
Jewellery Services (6) view all
Ring resizing
Jewellery cleaning/polishing/replating
Jewellery repairs
Ring Engraving
Ring Size (2) view all
Ring resizing
How To Measure Ring Size: Ring Size Chart
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Leave a review of our customer service or our jewellery
How we keep your data safe
Bespoke Design & Customisation (2) view all
Want to design your own ring?
How long does it take to make a bespoke ring?
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  • Proud Member Of

  • We are a member of the National Association of Jewellers
  • We are a Goldsmiths Company member

  • Proud Supplier Of

  • We supply certified GIA diamonds We only deal in conflict-free diamonds
  • We supply certified IGI diamonds

Purely Diamonds is a trading name of Stephen Tyler Limited. Registered Company Number (Incorporated in England): 01840310. VAT Number: 466237727 (GB)