Help centre & Information | Purely Diamonds

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About us

We are Purely Diamonds

A British family run diamond jewellery design studio based near Hatton Garden, London. We are specialists in the design and manufacture of diamond jewellery.

We have over 40 years heritage, during which time we've built up hard to rival expertise in sourcing exceptional diamonds, and creating beautiful diamond jewellery.

All our jewellery is designed and created in-house at our workshop / studio in London by the Purely Diamonds team.

Please get in touch if you have any questions or would like to discuss a bespoke design idea.

More information

Book a showroom appointment

Family run with over
40 years heritage

We design &
manufacture in-house

London showrooms
in Farringdon & Clerkenwell
Reviews

Buyer reviews and feedback

Our customers love our products and our personal service. We're proud to say that we have a great rating on Trust Pilot thanks to our very happy customers.

Wonderful!!

I cannot recommend this company enough. They really care for their customers and will do everything to meet your needs. I would not hesitate to use them again and/or recommend them to my friends and family. Thank you Stephanie. :) x

3 days ago by Lyndzy Taylor

Excellent

10 out of 10

Based on 688 reviews
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Help & Resizing
Help & Resizing

When shopping online, most customers have a few questions. We've collated the most popular questions and information that we've been asked over the years with the goal to streamline your buying experience with us.

We also offer you the ability to visit us and view the rings in person. You can book a visit to our London showroom.

If you can't find the answer you're looking for, please get in touch.

Visit our help centre

Speak to us directly
Frequently asked questions

- Why are your prices so low?

- Do you have a shop I can visit?

- Can I track my order?

- How long to deliver my order?

- Can you engrave my jewellery?

Product questions

- Diamond shape education

- Jewellery metal education

- The four C's

- Bespoke design service

- Find out your ring size

View in person

- Book a visit to our London showroom

- Silver sample service

After sales information

- Resizing your ring

- Refunds & Exchanges

- Cleaning, Polishing & Repairs
Contact us

Contacting us

If you have a query about a product or an order, or just a general enquiry, then please get in touch. Our customer support staff will be happy to answer your questions.

TELEPHONE
0800 032 3422 or 0207 837 2964

EMAIL
sales@purelydiamonds.co.uk

Contact us via our online form

Visit our London showroom

Make an appointment to visit the Purely Diamonds showroom where you can see and try on our diamond jewellery designs for yourself.

Book a showroom appointment

Connect with us socially

Become a part of the Purely Diamonds community and connect with us via Twitter, Facebook and Pintrest.

Our customers love us, that's why our rating is 9.9 out of 10 on Trust Pilot

Visit our showroom

Silver Sample Service

Resizing your Ring

Diamond Education (13) view all

What are 'The 4 Cs'?

Diamond shapes

Colour of a diamond

Clarity of a diamond

Metal Education (7) view all

Types of metals

Metal finishes

Hallmarking

Ring profiles and weights

Orders (11) view all

How do I place an order?

How long will my order take to process?

Will I receive a confirmation of my order?

Can I track my order?

Buying Guides (5) view all

Choosing the perfect engagement ring

Picking your wedding rings

Wedding anniversary gift ideas

How much should I spend on an engagement ring?

Who we are (7) view all

About Purely Diamonds

Visit our London showrooms

Contact us directly

We're on social media

Delivery (7) view all

How long will delivery take?

How do I know when my item will be delivered?

How will my jewellery by delivered?

Can I have my order sooner?

Returns (4) view all

Ring resizing

30 day money-back guarantee

What is your returns policy?

If the ring isn't suitable or I don't like it, can I return it?

Jewellery Services (6) view all

Ring resizing

Jewellery cleaning/polishing/replating

Jewellery repairs

Engraving

Ring Size (3) view all

Ring resizing

What should I do if I don't know the ring size?

Ring Size Conversion Chart

Customer Feedback & Security (3) view all

Customer reviews

Leave a review of our customer service or our jewellery

How we keep your data safe

Bespoke Design & Customisation (2) view all

Want to design your own ring?

How long does it take to make a bespoke ring?

CONFLICT-FREE SOURCED DIAMONDS

FAMILY-RUN BUSINESS & 40 YEARS HERITAGE

30 DAY MONEY-BACK GUARANTEE

Purely Diamonds is a trading name of Stephen Tyler Limited. Registered Company Number (Incorporated in England): 01840310. VAT Number: 466237727 (GB)

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