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Emerald gemstone ring
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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Visit our showroom
Silver Sample Service
Resizing your Ring
The Four C's
Ring Size
Returns Policy
Diamond Education (13) view all
What are 'The 4 Cs'?
Diamond shapes
Colour of a diamond
Clarity of a diamond
Metal Education (7) view all
Types of metals
Metal finishes
Hallmarking
Ring profiles and weights
Orders (11) view all
How do I place an order?
How long will my order take to process?
Will I receive a confirmation of my order?
Can I track my order?
Buying Guides (5) view all
Choosing the perfect engagement ring
Picking your wedding rings
Wedding anniversary gift ideas
How much should I spend on an engagement ring?
Who we are (7) view all
About Purely Diamonds
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Delivery (7) view all
How long will delivery take?
How do I know when my item will be delivered?
How will my jewellery by delivered?
Can I have my order sooner?
Returns (4) view all
Ring resizing
30 day money-back guarantee
What is your returns policy?
If the ring isn't suitable or I don't like it, can I return it?
Jewellery Services (6) view all
Ring resizing
Jewellery cleaning/polishing/replating
Jewellery repairs
Ring Engraving
Ring Size (3) view all
Ring resizing
What should I do if I don't know the ring size?
Ring Size Conversion Chart
Customer Feedback & Security (3) view all
Customer reviews
Leave a review of our customer service or our jewellery
How we keep your data safe
Bespoke Design & Customisation (2) view all
Want to design your own ring?
How long does it take to make a bespoke ring?
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  • We accept Visa, Mastercard and American Express
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  • Proud Member Of

  • We are a member of the National Association of Jewellers
  • We are a Goldsmiths Company member

  • Proud Supplier Of

  • We supply certified GIA diamonds We only deal in conflict-free diamonds
  • We supply certified IGI diamonds

Purely Diamonds is a trading name of Stephen Tyler Limited. Registered Company Number (Incorporated in England): 01840310. VAT Number: 466237727 (GB)