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What is your Returns Policy?

UPDATE: Extended Black Friday/Christmas Returns to January 17th 2025

We have extended our returns period this November & December to allow you more time to return your items, should you need to. If you’ve purchased an item with us in November or before the 18th of December, your return can now be processed up until January 17th for a full refund or an exchange for another item. Please ensure your item reaches by the 17th to qualify. This makes anything you buy from us a ‘No Risk’ purchase.

Please include ALL documents/certification that you received with the item, and the original box that you received with the item. The form below will provide you with our address and other important information that you require to obtain a refund/exchange.

All our jewellery is guaranteed for 5 years against manufacturing faults. Please note: If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.