What is your returns policy?

We offer a 30 day money-back guarantee on all items

You may return your item within 30 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a 'No Risk' purchase!

Please include ALL documents/certification that you received with the item, and the original box that you received with the item.

The form will provide you with our address and other important information that you require to obtain a refund/exchange.

Please read our money-back guarantee & refunds policy and our Terms & Conditions information before downloading and filling in the form.

All our jewellery is guaranteed for 5 years against manufacturing faults. Please note: If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.

Please note, any parcel sent back to us (which must be sent always via Royal Mail Special Delivery or a similar tracked and insured courier), needs to be insured/covered for the price of the item during transit.

For example, if your ring cost £800 to purchase from us, you must cover it during transit for at least £800. Royal Mail offer insurance coverage at 3 different price levels - up to £500, up to £1000 and up to £2500 (their maximum value). If your ring cost more than £2,500, please insure it for the maximum. We have our own insurance which then offers you coverage of an extra £2,500, meaning overall maximum insurance of £5,000. If your ring cost over £5,000, please call or email us to discuss your options.

The price of your ring is the price you paid to us, not the higher amount that will be shown on your valuation document. You do not need to cover your ring for this higher value, only for the amount you paid to Purely Diamonds.