What is your Returns Policy?
We offer a 30 day returns policy on all items.
WE HAVE EXTENDED OUR RETURNS PERIOD UNTIL 12TH JANUARY 2024.
You may return your item within 30 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a ‘No Risk’ purchase.
Please include ALL documents/certification that you received with the item, and the original box that you received with the item. The form below will provide you with our address and other important information that you require to obtain a refund/exchange.
All our jewellery is guaranteed for 5 years against manufacturing faults. Please note: If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.