- Engagement
Engagement
RingsStyleMetalNeed something quick? - Wedding
Wedding
Rings - Eternity
Eternity
Rings - Gemstone
Gemstone
RingsGemstoneMetalNeed something quick? - Jewellery
Diamond
JewelleryTypeMetalNeed something quick? -
About Us
We are Purely Diamonds
A British family run diamond jewellery design studio based near Hatton Garden, London. We are specialists in the design & manufacture of diamond jewellery and we have been in the industry for over 40 years.
All our jewellery is designed and created in-house at our workshop / studio in London by the Purely Diamonds team. If you have any questions, please do not hesitate to contact us.
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Help & Info
Help & Information
When shopping online, most customers have a few questions. We've collated the most popular questions and information that we've been asked over the years with the goal to streamline your buying experience with us.
We also offer you the ability to visit us and view the rings in person. You can book a visit to our London showroom.
How to...Visit our help centreTell me more about...Learn more about diamonds - Ready-Made Items
What is your returns policy?
Please Note:
We are unable to unable to accept returned items from December 22nd 2021 to January 4th 2022. Please do not send your jewellery to us during this time.
We offer a 60 day money-back guarantee on all items
You may return your item within 60 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a 'No Risk' purchase!
Please include ALL documents/certification that you received with the item, and the original box that you received with the item.
The form will provide you with our address and other important information that you require to obtain a refund/exchange.
Please read our money-back guarantee & refunds policy and our Terms & Conditions information before downloading and filling in the form.
All our jewellery is guaranteed for 5 years against manufacturing faults. Please note: If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.
Please note, any parcel sent back to us (which must be sent always via Royal Mail Special Delivery or a similar tracked and insured courier), needs to be insured/covered for the price of the item during transit.
For example, if your ring cost £800 to purchase from us, you must cover it during transit for at least £800. Royal Mail offer insurance coverage at 3 different price levels - up to £500, up to £1,000 and up to £2,500 (their maximum value). If your ring cost more than £2,500, please insure it for the maximum. We have our own insurance which then offers you coverage of an extra £2,500, meaning overall maximum insurance of £5,000. If your ring cost over £5,000, please call or email us to discuss your options.
The price of your ring is the price you paid to us, not the higher amount that will be shown on your valuation document. You do not need to cover your ring for this higher value, only for the amount you paid to Purely Diamonds.
You want to return an item for refund or exchange...
Purely Diamonds is a trading name of Stephen Tyler Limited. Registered Company Number (Incorporated in England): 01840310. VAT Number: 466237727 (GB)