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What is your returns policy?

17 Oct 2016
What is your returns policy?

We offer a 30 day money-back guarantee on all items

You may return your item within 30 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a 'No Risk' purchase!

Please include ALL documents/certification that you received with the item, and the original box that you received with the item.

The form will provide you with our address and other important information that you require to obtain a refund/exchange.

Please read our money-back guarantee & refunds policy and our Terms & Conditions information before downloading and filling in the form.

The form will provide you with our address and other important information that you require to obtain a refund/exchange.

All our jewellery is guaranteed for 5 years against manufacturing faults. Please note: If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.

You want to return an item for refund or exchange...

Download our refund / exchange form
144kb PDF file

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