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Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

How do I place an order?
13 Oct 2018

Ordering online with us is safe, secure and hassle-free. Our secure connection means you need have no worries about buying online. We also take orders over the phone and face to face in our London showrooms.   To place an order simply click on the item you want, selec......

How long will my order take to process?
14 Sep 2018

Every item has different delivery times, and you can see these on the product pages.  Most items will be delivered in 2 weeks, a few items (including most full eternity rings) will take 3 weeks.  If you need your order urgently or for a very specific date, please let us know......

Will I receive a confirmation of my order?
14 Sep 2018

Yes.  After you have placed an order, you will receive email confirmation almost immediately.  Please do check your junk mail folder to make sure our automated confirmation has not been diverted to that folder. If you don't receive an email confirmation, it might mean you en......

Can I track my order?
14 Sep 2018

Yes, just get in touch with us and we'll be happy to assist. To track your order please email us at sales@purelydiamonds.co.uk, or simply reply to the order confirmation you received from us, and we can update you on the progress of your order and expected delivery date.  If you've re......

Can I place an order over the phone?
14 Sep 2018

Yes of course, please feel free to call us on freephone 0800 032 3422 or on 0207 837 2964 with the item number you would like to purchase, and your card details. Please note, if you call to place an order by telephone, we will be unable to deliver your order to an address that isn't ei......

What payment methods do you accept?
14 Sep 2018

We accept payment through Visa, MasterCard, Maestro, Electron, JCB/JCL, Solo and PayPal. We can also accept payment via BACS (bank transfer) - please contact us for details. We don't accept AMEX directly, but if you opt to pay via Paypal this will enable you to use your AMEX card th......

Finance / credit options for Diamond Rings & Jewellery
13 Oct 2018

What can I get on Finance? We offer finance on all items on our website over £500, including wedding and engagement rings as well as other diamond jewellery. Our finance options are 6 or 12 months at 0% Interest Free and 24, 36 or 48 months Intere......

30 day money-back guarantee
13 Oct 2018

You may return your item to Purely Diamonds as sold within 30 days of receipt for a full refund or an exchange for another item. All our jewellery is guaranteed for 5 years against manufacturing faults. Please see our Terms & Conditions for full refund policy information. Whe......

What is included in the price?
14 Sep 2018

Our prices are inclusive of VAT and delivery charges, and include a free valuation document as well as a suede-effect lined presentation box, inside an outer gift-style box with a silver ribbon. The price you see is the price you pay (no hidden extras). If you have a preference for th......

What does RRP mean?
14 Sep 2018

RRP stands for Recommended Retail Price Each item displays an RRP price, this is to show you the recommended retail price that you would expect to pay in a high-street shop or similar.  This RRP price will be the amount on your valuation document that you receive from us.  T......

Gift Cards / Vouchers
5 Sep 2018

Purely Diamonds gift cards are now available to purchase. You can add any sum of money you desire to a gift card and it can be redeemed via our online store, over the telephone or in person at our London showroom (by appointment only). Why not give someone you love, a special and t......