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Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Ring resizing
24 Aug 2019

Generally resizing takes 3-5 working days. Please print off our ring resize request form and send it back to us with your ring for resizing.  The form will provide you with the correct address to send your ring back to, the best method for sending it back and all other information t......

30 day money-back guarantee
25 Aug 2019

You may return your item to Purely Diamonds as sold within 30 days of receipt for a full refund or an exchange for another item. All our jewellery is guaranteed for 5 years against manufacturing faults. Please see our Terms & Conditions for full refund policy information. W......

What is your returns policy?
25 Aug 2019

We offer a 30 day money-back guarantee on all items You may return your item within 30 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a 'No Risk' purchase! Please include ALL documents/certification that you received with the i......

If the ring isn't suitable or I don't like it, can I return it?
22 Aug 2019

All products have a 30-day money back guarantee You may return your item within 30 days of receipt for a full refund or an exchange for another item. When you return an item we will issue your refund for you, or arrange for an exchange for another item of your choice (the value does n......