Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Ring resizing
30 Nov 2018

Generally resizing takes 3-5 working days. Please print off our ring resize request form and send it back to us with your ring for resizing.  The form will provide you with the correct address to send your ring back to, the best method for sending it back and all other information t......

30 day money-back guarantee
30 Nov 2018

Please NoteWe have extended our returns period to January 18th 2019 on all orders placed from November 16th 2018. You may return your item to Purely Diamonds as sold within 30 days of receipt for a full refund or an exchange for another item. All our jewellery is ......

What is your returns policy?
29 Nov 2018

Please NoteWe have extended our returns period to January 18th 2019 on all orders placed from November 16th 2018. We offer a 30 day money-back guarantee on all items You may return your item within 30 days of receipt for a full refund or an exchange for another item.......

If the ring isn't suitable or I don't like it, can I return it?
29 Nov 2018

All products have a 30-day money back guarantee You may return your item within 30 days of receipt for a full refund or an exchange for another item. When you return an item we will issue your refund for you, or arrange for an exchange for another item of your choice (the value does n......