Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Ring resizing
18 Apr 2021

Generally resizing takes 5-7 working days. Please print off our ring resize request form and send it back to us with your ring for resizing.  The form will provide you with the correct address to send your ring back to, the best method for sending it back and all other information......

60 day money-back guarantee
7 Apr 2021

You may return your item to Purely Diamonds as sold within 60 days of receipt for a full refund or an exchange for another item. Christmas Gifts We have extended our returns policy for Christmas, you can return your item up to January 31st 2021 for a full refund or exchange ......

What is your returns policy?
16 Apr 2021

We offer a 60 day money-back guarantee on all items You may return your item within 60 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a 'No Risk' purchase! Please include ALL documents/certification that y......

If the ring isn't suitable or I don't like it, can I return it?
15 Apr 2021

All products have a 60-day money back guarantee You may return your item within 60 days of receipt for a full refund or an exchange for another item. When you return an item we will issue your refund for you, or arrange for an exchange for another item of your choice (the value does n......