Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Ring resizing
1 Oct 2020

PLEASE NOTE! Due to current government restrictions our workshop is currently closed and we are unable to accept items for resize or repair as of 1st April 2020. We will update this page once we are able to receive your items again. Generally resizing tak......

60 day money-back guarantee
1 Oct 2020

You may return your item to Purely Diamonds as sold within 60 days of receipt for a full refund or an exchange for another item. All our jewellery is guaranteed for 5 years against manufacturing faults. Please see our Terms & Conditions for full refund policy ......

What is your returns policy?
1 Oct 2020

We offer a 60 day money-back guarantee on all items You may return your item within 60 days of receipt for a full refund or an exchange for another item. This makes anything you buy from us a 'No Risk' purchase! Please include ALL documents/certification ......

If the ring isn't suitable or I don't like it, can I return it?
1 Oct 2020

All products have a 60-day money back guarantee You may return your item within 60 days of receipt for a full refund or an exchange for another item. When you return an item we will issue your refund for you, or arrange for an exchange for another item of your choice (the value does n......