- About us
We are Purely Diamonds
A British family run diamond jewellery design studio based near Hatton Garden, London. We are specialists in the design and manufacture of diamond jewellery.
We have over 40 years heritage, during which time we've built up hard to rival expertise in sourcing exceptional diamonds, and creating beautiful diamond jewellery.
All our jewellery is designed and created in-house at our workshop / studio in London by the Purely Diamonds team.
Please get in touch if you have any questions or would like to discuss a bespoke design idea.Family run with over
40 years heritageWe design &
manufacture in-houseLondon showrooms
in Farringdon & Clerkenwell
Buyer reviews and feedback
Our customers love our products and our personal service. We're proud to say that we have a great rating on Trust Pilot thanks to our very happy customers.Wonderful!!
I cannot recommend this company enough. They really care for their customers and will do everything to meet your needs. I would not hesitate to use them again and/or recommend them to my friends and family. Thank you Stephanie. :) x
3 days ago by Lyndzy Taylor
- Help & Resizing
Help & Resizing
When shopping online, most customers have a few questions. We've collated the most popular questions and information that we've been asked over the years with the goal to streamline your buying experience with us.
We also offer you the ability to visit us and view the rings in person. You can book a visit to our London showroom.
If you can't find the answer you're looking for, please get in touch.Frequently asked questionsProduct questionsView in personAfter sales information
- Contact us
If you have a query about a product or an order, or just a general enquiry, then please get in touch. Our customer support staff will be happy to answer your questions.
0800 032 3422 or 0207 837 2964Visit our London showroom
Make an appointment to visit the Purely Diamonds showroom where you can see and try on our diamond jewellery designs for yourself.
Generally resizing takes 3-5 working days.
Please print off our ring resize request form and send it back to us with your ring for resizing. The form will provide you with the correct address to send your ring back to, the best method for sending it back and all other information that you require in order to have your ring resized.
Please do not send in your valuation document/diamond certificate that you might have received with your ring, just the form and the ring itself is all we need. If you have the box, or another box that will securely hold the ring, please include this if possible.
Please note that items that have been delivered to you and then sent back to be re-sized, will not subsequently be accepted for a refund.
Please see our Terms & Conditions before sending any items to us for resizing.
How long do I have to return my ring for resizing?
We will happily resize your ring for you at any time, whether it is within the first few weeks are your receive it, or many years down the line.
Where do I send my ring to?
Please return your item via Royal Mail Special Delivery to:
117 Farringdon Road
How long does it usually take?
Resizing usually takes 3-5 working days, however, this will vary depending on the ring itself and how much work is required.
How much does resizing cost?
Resizing costs a flat rate of £20.00 per ring.
Please note this includes the cost of us posting the ring back to you via Special Delivery, but you need to cover the cost of sending the item to us. Please use Royal Mail Special Delivery of a tracked/insured courier service (our address and further details are on the form).
How do I pay for the resize?
- Cheque made payable to Purely Diamonds.
- Debit or credit card over the phone.
- Make a bank transfer to account number 21608835, sort code 40-09-25, with your full name as the reference.
Will my ring need to be re-engraved and does this cost extra?
Unfortunately, it is impossible to size a ring up or down without removing the engraving. Please use the resizing form provided to request the engraving be done again after sizing. Please be aware there will be an additional charge of £20.00 for this on top of the resize charge.
Does resizing alter/change the quality of the ring in any way?
Please be assured your ring will be returned to you exactly as you received it. There will be no visible markings or changes to it and the quality will not be affected. Resizing is a very common procedure and does not damage your ring. If you need your ring resized by a large amount up or down, we might need to remake the ring instead, but we won't charge you for this process. The cost will still be just £20 but it would mean a longer timescale for return of your ring (usually 2 weeks). Full eternity rings cannot usually be resized as the stones go all the way around the ring, so in this case we would remake the ring and this would take 2-3 weeks.
Will resizing the ring loosen the diamonds?
Diamonds can become loose during the sizing process, but all stones will be checked thoroughly before the item is sent back to you and of course tightend where necessary to ensure all stones are secure.
How is a ring made larger/smaller?
Increasing the size of a ring can be done in two ways. When a ring needs to be made just slightly larger, it can simply be stretched/rolled to the desired size. If need be, extra metal can also be added to the ring with fine jewellery workmanship to ensure no joins are visible. Decreasing the size of a ring requires cutting the band, re-shaping it and lasering or soldering it back together. It is then finished and polished in such a way that no indication of the sizing is visible.
We can assure you these are all very common procedures and every care is taken to ensure your ring is not affected by the re-sizing process.
Need a ring to be resized? Use this form here:
CONFLICT-FREE SOURCED DIAMONDS
FAMILY-RUN BUSINESS & 40 YEARS HERITAGE
30 DAY MONEY-BACK GUARANTEE
Purely Diamonds is a trading name of Stephen Tyler Limited. Registered Company Number (Incorporated in England): 01840310. VAT Number: 466237727 (GB)