Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Ring resizing
29 Sep 2020

PLEASE NOTE! Due to current government restrictions our workshop is currently closed and we are unable to accept items for resize or repair as of 1st April 2020. We will update this page once we are able to receive your items again. Generally resizing tak......

Jewellery cleaning/polishing/replating
29 Sep 2020

PLEASE NOTE! Due to current government restrictions our workshop is currently closed and we are unable to accept items for resize or repair as of 1st April 2020. We will update this page once we are able to receive your items again. Has your jewel......

Jewellery repairs
24 Sep 2020

PLEASE NOTE! Due to current government restrictions our workshop is currently closed and we are unable to accept items for resize or repair as of 1st April 2020. We will update this page once we are able to receive your items again. Does your ring......

Ring Engraving
23 Sep 2020

We offer an engraving service for just £30.00 per ring If you'd like your ring engraved, there is an option to select this during the personalisation step of your purchase where you will also select the ring size. You can type any engraving that you would like, and £30.00 wil......

Diamond Jewellery and Engagement Ring Insurance
27 Sep 2020

After purchasing any diamond rings and jewellery, it’s important that you have your items insured to cover any loss, theft or accidental damage. All items purchased from Purely Diamonds come with a valuation document for insurance purposes, stati......

How to look after & clean your jewellery
26 Sep 2020

Yes, diamonds are forever, but it is important to look after them! Here are some tips to make sure your diamond stays in perfect condition: Do not wear your diamond if you are doing rough work. Diamonds are extremely durable; however a hard blow along the grain can chip them. Do no......