Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

Ring resizing
30 Nov 2018

Generally resizing takes 3-5 working days. Please print off our ring resize request form and send it back to us with your ring for resizing.  The form will provide you with the correct address to send your ring back to, the best method for sending it back and all other information t......

Jewellery cleaning/polishing/replating
30 Nov 2018

Has your jewellery lost its shine? Please print off our cleaning, polishing and replating form and send it back to us with the item you wish to be cleaned/polished/replated. Please note, because of the festive break, please do not return items for resize/repair or returns betwe......

Jewellery repairs
1 Dec 2018

Does your ring need repairing? Any item that you purchase from us comes with a 5 year guarantee for any manufacturing faults that occur within this period. Please print off our jewellery repair request form and send it back to us with your ring for repair. Please note, because ......

Ring Engraving
29 Nov 2018

We offer an engraving service for just £30.00 per ring If you'd like your ring engraved, there is an option to select this during the personalisation step of your purchase where you will also select the ring size. You can type any engraving that you would like, and £30.00 wil......

Insuring your jewellery
29 Nov 2018

Apply online now We recommend insuring your jewellery with T.H. March. If you take out a policy with T.H. March and need to make a claim for a lost/stolen item, they will give you the opportunity to come back to Purely Diamonds if you’d like us to remake the item for you......

How to look after & clean your jewellery
29 Nov 2018

Yes, diamonds are forever, but it is important to look after them! Here are some tips to make sure your diamond stays in perfect condition: Do not wear your diamond if you are doing rough work. Diamonds are extremely durable; however a hard blow along the grain can chip them. Do no......