Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

About Purely Diamonds
29 Nov 2018

At Purely Diamonds we design and manufacture all our own diamond jewellery in-house at our London workshop. This allows us to pass on exceptional savings through our online store as we cut-out the middleman high-street jewellers who usually just sell on rings manufactured by their supp......

Visit our London showrooms
29 Nov 2018

Book an appointment to visit one of our London showrooms. We're always really happy to welcome you to one of the Purely Diamonds showrooms.   You will be pleased to know that our showroom prices are identical to those online so the personal service you receive comes at no extr......

Contact us directly
29 Nov 2018

Contact us via phone, email or Live Chat when available Need help or advice choosing a piece of jewellery or need information about a current order? Get in touch with us by phone, email or Live Chat and one of our customer service team will be there to help you. Phone lines are o......

We're on social media
29 Nov 2018

We’re a sociable bunch here at Purely Diamonds! We love keeping up to date not only with the latest jewellery and wedding trends, but also the end of the journey for our beautiful items of diamond jewellery. If you would like to see what we've been getting up to follow us on......

Customer reviews
29 Nov 2018

We love hearing from our customers Our customers love our products and our personal service. We’re very proud to say that we have a great rating on Trust Pilot thanks to our very happy customers! Trustpilot Want to read more of our reviews? View our......

Terms & Conditions
29 Nov 2018

Purely Diamonds Terms and Conditions By submitting an enquiry and/or placing an order to Purely Diamonds, you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Purely Diamonds on this website. We reserve the right ......

How we manufacture a ring
26 Nov 2018

All our rings are handmade in our London workshop. We manufacture our diamond jewellery in-house (in our workshop in Farringdon, London) and sell our jewellery directly to the public via our website and showroom.  Buying something from a manufacturer means you are cutting out......