Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo
Purely Diamonds logo

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60 day money-back guarantee

7 Apr 2021
Our 60 day money-back guarantee

You may return your item to Purely Diamonds as sold within 60 days of receipt for a full refund or an exchange for another item.

Christmas Gifts

We have extended our returns policy for Christmas, you can return your item up to January 31st 2021 for a full refund or exchange for another item.

All our jewellery is guaranteed for 5 years against manufacturing faults.

Please see our Terms & Conditions for full refund policy information.

When you return an item we will issue your refund, or arrange for an exchange for another item of your choice if requested. The value of the exchange item does not have to match the returned item; we will either issue a refund or take payment for the difference.

Please note:
If you paid via a credit or debit card your banks own refund procedures mean it can take usually 3-5 working days, occasionally a little longer, for the refund to reach you.

If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.

Returning an item to us

Any parcel sent back to us (which must be sent always via Royal Mail Special Delivery or a similar tracked and insured courier), needs to be insured/covered for the price of the item during transit.

For example, if your ring cost £800 to purchase from us, you must cover it during transit for at least £800. Royal Mail offer insurance coverage at 3 different price levels - up to £500, up to £1,000 and up to £2,500 (their maximum value). If your ring cost more than £2,500, please insure it for the maximum. We have our own insurance which then offers you coverage of an extra £2,500, meaning overall maximum insurance of £5,000. If your ring cost over £5,000, please call or email us to discuss your options.

The price of your ring is the price you paid to us, not the higher amount that will be shown on your valuation document. You do not need to cover your ring for this higher value, only for the amount you paid to Purely Diamonds.

Download our refund / exchange form

Returns or Exchange form
132kb PDF file

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