30-Day Money-Back Guarantee
WE HAVE EXTENDED OUR RETURNS PERIOD UNTIL 12TH JANUARY 2024.
Any made to order purchase from Purely Diamonds comes with a 30 day money-back guarantee, which means you get a full refund or exchange your item(s) within 30 days of receipt.
We understand not all jewellery is for everyone and sometimes a gift is not quite to the tastes of the recipient, so our no questions asked returns policy makes it simple for you to get a refund or exchange your order for something more suitable. All we ask is that the order is returned unworn in the condition it was received.
Please see our Terms & Conditions for full refund policy information.
Please note that all our in-stock items come with a 30 day money-back guarantee, which means you get a full refund or exchange of your order within 30 days of receipt.
When you return an item we will issue your refund, or arrange for an exchange for another item of your choice if requested. The value of the exchange item does not have to match the returned item; we will either issue a refund or take payment for the difference.
If you paid via a credit or debit card your banks own refund procedures mean it can take usually 3-5 working days, occasionally a little longer, for the refund to reach you.
If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.
Returning an item to us
Any parcel sent back to us (which must be sent always via Royal Mail Special Delivery or a similar tracked and insured courier), needs to be insured/covered for the price of the item during transit.
For example, if your ring cost £800 to purchase from us, you must cover it during transit for at least £800. Royal Mail offer insurance coverage at 3 different price levels – up to £500, up to £1,000 and up to £2,500 (their maximum value). If your ring cost more than £2,500, please insure it for the maximum. We have our own insurance which then offers you coverage of an extra £2,500, meaning overall maximum insurance of £5,000. If your ring cost over £5,000, please call or email us to discuss your options.
The price of your ring is the price you paid to us, not the higher amount that will be shown on your valuation document. You do not need to cover your ring for this higher value, only for the amount you paid to Purely Diamonds.