Help Centre & Information

The majority of items take 10-12 working days to make and deliver to you.  Some take only 7 working days, some items are in stock and can be delivered within 48 hours.  A few items such as full eternity rings can take approx. 3 weeks. NB: Due to covid, our current delivery ......

Every item has a different delivery time and you can see these on the product pages when you place your order. Most items will be delivered in approximately 2 weeks, a few items (including most full eternity rings) will take 3 weeks. If you'd like to know what date you can expect to receiv......

We use 'Royal Mail Special Delivery' within the UK (9am to 4pm delivery), and 'Royal Mail International Signed For' or TNT Express for deliveries outside the UK. The packaging is completely discreet and will not give anything away.  The package just states 'PD Ltd' as the sender a......

If you need your order urgently or for a very specific date, please let us know and we'll do everything we can to have your item ready in time. To check with us if we can meet your deadline, please email us at sales@purelydiamonds.co.uk or call 02078372964 and have the product code......

The packaging is completely discreet and will not give anything away. Our packaging only states 'PD Ltd' as the sender on the package, and the contents are not identifiable. We use a Royal Mail Special Delivery branded parcel to send your order. ...

Luxurious packaging and presentation All display boxes are made to measure for the jewellery they house and are lined with faux suede. Earring and pendant display boxes are fitted with special inserts to display them in the best possible way. We also provide display boxes for pairs ......

We use Royal Mail within the UK and Europe and TNT Express outside of Europe. Sometimes we use TNT within Europe, if not we use Royal Mail International Signed For. If your delivery address is within the UK, we use 'Royal Mail Special Delivery'. If your delivery address is outside th......

Can I still order from Purely Diamonds? Yes, our website is still accepting new orders. Our workshop is operating safely and securely and we are able to still manufacture your Purely Diamonds jewellery Are there longer production times? All our......