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Help Centre & Information

We have collated our most frequently asked questions that we find ourselves being asked by customers before and after placing their order. If you cannot find the answer to your question here, please get in contact with us and our expert team will be ready to assist.

How long will delivery take?
4 Sep 2018

The majority of items take 10-12 working days to make and deliver to you.  Some take only 7 working days, some items are in stock and can be delivered within 48 hours.  A few items such as full eternity rings can take approx. 3 weeks. Each item has a different delivery time ......

How do I know when my item will be delivered?
5 Sep 2018

Every item has a different delivery time and you can see these on the product pages when you place your order. Most items will be delivered in approximately 2 weeks, a few items (including most full eternity rings) will take 3 weeks. If you'd like to know what date you can expect to receiv......

How will my jewellery by delivered?
19 Sep 2018

We use 'Royal Mail Special Delivery' within the UK (9am to 1pm delivery), and 'Royal Mail International Signed For' or TNT Express for deliveries outside the UK. The packaging is completely discrete and will not give anything away.  The package just states 'PD Ltd' as the sender a......

Can I have my order sooner?
5 Sep 2018

If you need your order urgently or for a very specific date, please let us know and we'll do everything we can to have your item ready in time. To check with us if we can meet your deadline, please email us at sales@purelydiamonds.co.uk or call 02078372964 and have the product code......

How discreet is the packaging?
5 Sep 2018

The packaging is completely discreet and will not give anything away. Our packaging only states 'PD Ltd' as the sender on the package, and the contents are not identifiable. We use a Royal Mail Special Delivery branded parcel to send your order. ...

Presentation box and Packaging
19 Sep 2018

Luxurious packaging and presentation All display boxes are made to measure for the jewellery they house and are lined with faux suede. Earring and pendant display boxes are fitted with special inserts to display them in the best possible way. We also provide display boxes for pairs ......

International/overseas delivery
5 Sep 2018

We use Royal Mail within the UK and Europe and TNT Express outside of Europe. Sometimes we use TNT within Europe, if not we use Royal Mail International Signed For. If your delivery address is within the UK, we use 'Royal Mail Special Delivery'. If your delivery address is outside th......